Millions of knowledge workers were working remotely before the COVID-19 pandemic sent countless others home. To continue productivity in an ever-changing environment, companies quickly realized that employees need to be able to engage with information in four key ways – no matter where they are located. Remote digital work may be new to some people, but it is now firmly part of most workplaces. The ability to share knowledge across distributed organizations is now critical for most companies.
Knowledge workers must have access to information that has these four qualities:
For example: Imagine you are searching for a small detail from last year’s corporate results. If you were to query your knowledge system, how quickly could you:
In this abrupt transition to remote digital work, the ability to share and find knowledge has become urgent. Companies that deliver the ability to access, apply, and amplify knowledge across their organization will keep remote employees connected, engaged and productive.