Seven Goals of Successful Remote Knowledge Management Initiatives

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At the heart of every Knowledge Management (KM) initiative is the desire to demonstrate some kind of measurable ROI on the effort (financial, employee productivity, output, etc.). It might seem “soft” that KM advocates are scrambling to find ways for employees to collaborate from a distance. But trying to recreate the interactions that used to happen over birthday cake in the conference room, in office hallways, or other in-person gatherings has emerged as a major productivity issue. And as remote work fatigue sets in, keeping productivity up requires new initiatives. It may be hard to measure, but modern remote collaboration between knowledge workers is critical to maintaining productivity and the success of KM initiatives.

Whether employees are working together over any one of a myriad of water cooler-replacing technologies or standing in a room together, all successful knowledge management solutions require integrated systems and tools that can be created, accessed and shared with the right people.

Successful KM solutions have realized seven key goals that encourage collaboration:

  1. Executive support and leadership: Not just a checked box, leaders must be active on the same platforms and systems as their teams.
  2. Implicit knowledge that is gained or created at the organization remains in place, even after staff turnover
  3. Knowledge transfer occurs smoothly over the “4 Silos of Search.” We can’t emphasize this enough: Information must flow between physical locations, departments and employees for collaboration to happen.
  4. If a “Single Source of Truth” refers to how data is consistently stored, choosing a “Single Version of Truth” ensures that the data is trustworthy and relevant. The latter “Version of Truth” is what gives stored data its power, as it requires alignment and buy-in across the enterprise. It’s not just about how data is stored or compiled, it’s about selecting consistent metrics to measure results.
  5. “Captured” knowledge is stored in systems that are integrated, so everyone has access to the most meaningful and relevant information (no matter how old it is or what format it is in).
  6. Employees are fully trained on how to best leverage a new KM solution, AND they are empowered to innovate and share new methods as they are developed.
  7. Legacy knowledge and process is stored in a way that is easy to access and review. How else will repeat mistakes be prevented – or repeat successes occur?

Making sure teams can continue to collaborate - whether in the same or different locations - is an urgent and critical goal for most companies right now. Keeeb is a knowledge flow platform that is about flowing the right knowledge to the right person or team at the right time, which fuels collaboration. The companies that deliver the ability to access, apply, and amplify knowledge across their organization will reap the greatest return on their KM investment, and continue to succeed in an uncertain working environment.

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